Had to make a few changes to the CSS for the child theme. The changes worked just fine.
Went to show the site to the client and they wanted to see the different options for the slideshow, whether to show 3 panels or 1 slide at a time.
As soon as I did that, the changes I had made to the CSS were gone. The CSS file had been overwritten with the original again.
Also, the slideshow stopped working in IE altogether.
I went to the documentation. No mention of either issue. Found people online asking questions about the same issue without any real answers.
I asked templatemonster.com support for help. Took 2 days for them to get to it, then their intensive investigation of the problem brought them to the following conclusion;
Thank you for reaching the Technical Department of Template-Help.com!
Take our apologies for the delayed reply.
You should perform changes to the child theme, not to the main theme and it will fix the issue. Thank you.”
Wow! Thanks for that detailed and helpful response. Don’t make any changes to the slideshow or cherry theme settings in the area where it offers the ability to change the cherry theme settings and it will fix the problem.
Well, it isn’t working in IE so I suppose if I don’t touch the cherry theme settings, it’ll suddenly start working magically.
I guess the options offered by the cherry framework to change things should never be used because it will cause problems. Guess I should just use the framework as it comes packaged and not offer clients any customization at all.
I guess I shouldn’t worry about the time I spent editing the CSS since it will just go back to the original if you change any settings.
Simply put. I’ll be advising my client to ask for a refund for the cherry framework and template they bought. I’ll be advising all future clients not to buy any template that requires the cherry framework.
It’s ridiculous anyway. All it really does is add a bootstrap “hero unit” to accommodate a big slideshow in a WordPress template. Without the cherry framework, template makers have already done that anyway. Now the cherry framework just makes the process more complicated and not worth the effort in my opinion.
On top of that, due to the response I got from template help through template monster, I’m not sure it’s the right place to buy templates anymore. Since they raised their prices to about $75 instead of $65 and support has gotten worse, I’ll be looking for other options.
I don’t make rants lightly. But now I have to go back to the client, get them to get a refund, get them to approve another template and redo all the work I had already done and their support response was a useless as it could be.
Related article – Scroll down to the comments section on this page
“It appears the update has removed all the icons on my site. Any idea how this happened?”
“Just did the update! The start page does not look the same, the menu and images is gone!!! Good update…. I have tried to reach the chat but no response…”
“The update broke my website. Can I go back to the old version?” – Answer: “Hey Greg! You need to contact our support at template monster. You can either submit a ticket or ask your question in a live chat at template-help.com Sorry for any inconvenience caused.”
So they’ll get the “Don’t make any changes” answer too?
“I’m trying to edit something on my site by editing main-style.css….but if i change something in cherry options then main-style.css returns to its default settings. I lose everything I’ve changed, how do I stop this from happening? Also, my twitter widget disappeared when I updated to 2.0, how do I get that back?”
“I’ve also noticed that some of my pages are generating two headers and two footers on them since updating. Do you know how to fix this?”
“why the style.css is now empty ? and now if i’m trying to edit something on my site i have to edit main-style.css….and that’s not a problem but if i change anything in cherry option main-style.css return to default setting …anyone ? this is a disater”
The answer to the above was of course to contact their excellent support team.
Here was a positive response, “That is amazing!! Together with MotoPress, the new Cherry themes will rock the template market ”
NO, IT WON’T
There’s no real need to complicate installing a theme into WordPress. Adding a bulky, buggy framework on top of it is just unnecessary. Get a template that doesn’t need a parent in order for it to work. Keeping things simple is a good thing and you’ll have less bugs to fix and less updates to do.
It wasn’t enough to update WordPress and the plugins, now you want to add framework updates and hope all of your plugins will be compatible with it too?
It seems some people really don’t get it. They use automated bots to send out spam comments to blogs that say really dumb things like; “Great Site! Bookmarked you much!” or “Thanks you for the great contents you posted” to get links back to their website which is often selling Viagra or Tramadol or whatever.
1. Active bloggers know these are spam and mark them as spam.
2. Your links get added to Spam plugin lists and end up automatically deleted. You like automation, so it is appropriate.
3. Even IF you manage to get your comments past the blogger and the plugins, the links are of no value whatsoever. It does not help your website rank better. Your comments are stupid so no one will click on them. So you get no SEO value or traffic from the link.
All you do is annoy people, so my simple question is; Why do you do it?